Services / Inbound lines
First-line support by phone, chat and email: routine questions solved from the knowledge base, tickets registered in your system, escalations by SLA.
FCR, first response time, SLA compliance.
Per ticket or dedicated agent (FTE).
Routine questions (balance, setup, request status) closed by line one: engineers handle only complex cases.
Speed
Built in-house: we connect to your CRM or system via API in a day, not months.
30 minutes: task, volumes, access, success criteria.
We write the scenario and connect your CRM and telephony via API.
We run the scenario, you listen to recordings and adjust with us.
Next morning agents are on the line. Reporting: daily.
FAQ
Yes, for typical projects: brief and access in the morning, script and API integration with your CRM during the day, test calls in the evening, live next morning. Complex projects (bank verification, CATI) take 3-5 days.
Uzbek, Russian and English: inbound, outbound and chats. For surveys we field regional samples across Uzbekistan.
Every call is recorded, transcribed and scored by AI: script, courtesy, forbidden phrases, refusal reason. A typical call center listens to 2-5% of calls; we review 100%.
Physically in Uzbekistan, compliant with personal data law 547-IV. We sign NDAs and enforce role-based access.
Leave your contacts: we will ask 3 questions about volume and send an exact quote.