Outsourced contact center · Uzbekistan
Inbound and outbound calls in Uzbek, Russian and English. Several offices across Uzbekistan, 24/7. Project launch and any integration: 1 day.
Data and recordings stored in Uzbekistan · law 547-IV
Services
We answer 95%+ of calls within 20 seconds. Nights, holidays, peak loads.
Learn more →We answer in your company name while you work.
Learn more →Our home turf: 180,000+ orders a year taken over the phone.
Learn more →We take 70-80% of routine tickets off your engineers.
Learn more →Telegram, WhatsApp and Instagram answered in minutes, not hours.
Learn more →We call your base and hand over hot leads this week.
Learn more →We call new customers within 24 hours. And wake up dormant ones.
Learn more →We turn a dead list into a working sales asset.
Learn more →We call the applicant back within 15 minutes, while the lead is hot.
Learn more →Polite early-stage collection that keeps customers loyal.
Learn more →Speed
Built in-house: we connect to your CRM or system via API in a day, not months.
30 minutes: task, volumes, access, success criteria.
We write the scenario and connect your CRM and telephony via API.
We run the scenario, you listen to recordings and adjust with us.
Next morning agents are on the line. Reporting: daily.
Technology
Our own speech recognition stack for Uzbek and Russian. Every conversation is transcribed, scored against the script and lands on a management dashboard. A typical call center listens to 2-5% of calls. We review 100%.
Industries
Application verification, welcome calls, NPS, payment reminders. Data in Uzbekistan, 547-IV compliance.
Merchant support, verification, anti-fraud calling, 24/7 hotline.
Policy renewals, claims calls, cross-sales.
Order confirmation, upsells, no-answer rescue. Our home process: 180,000+ orders a year.
First-line support, peak overflow, subscriber retention.
Appointment booking, reminders, post-visit calls.
Hotlines, population surveys, regional samples.
Cases
Missed-call share reduced on a TV-shop inbound line with 400,000+ calls a year.
Orders a year taken and confirmed on our own e-commerce projects: upsells and no-answer rescue.
Of calls go through AI review: the objection and script-failure map updates daily.
Comparison
| In-house agents | OVOZ24 | |
|---|---|---|
| Launch | 2-3 months: hiring, training, telephony | 1 day |
| Nights and holidays | Extra pay, rosters, attrition | Included, 24/7 |
| Quality control | Listening to 2-5% of calls | AI review of 100% |
| Load peaks | Queues and lost calls | Overflow between offices |
| Costs | Payroll + office + equipment + supervisor | Pay for results |
FAQ
Yes, for typical projects: brief and access in the morning, script and API integration with your CRM during the day, test calls in the evening, live next morning. Complex projects (bank verification, CATI) take 3-5 days.
Uzbek, Russian and English: inbound, outbound and chats. For surveys we field regional samples across Uzbekistan.
Every call is recorded, transcribed and scored by AI: script, courtesy, forbidden phrases, refusal reason. A typical call center listens to 2-5% of calls; we review 100%.
Physically in Uzbekistan, compliant with personal data law 547-IV. We sign NDAs and enforce role-based access.
Depends on the service and volume: per minute, per contact, per interview or a dedicated agent. Leave a request and we will price it within an hour.
Yes, we recommend it: a 2-week pilot with full reporting and AI call review. You see the numbers, then decide on scale.
Leave your contacts: we will ask 3 questions about volume and send an exact quote.