Services / AI and automation
We plug into your call recordings and show what really happens: every call transcribed (Uzbek and Russian), scored against the script and categorized by refusal reasons. A typical QA team listens to 2-5% of calls. We see all 100%.
100% call coverage, recognition accuracy for Uzbek and Russian, time from call to insight.
Per analyzed minute or volume subscription. Included free in every OVOZ24 service.
Clients see the real map of objections and script failures across all calls for the first time.
Speed
Built in-house: we connect to your CRM or system via API in a day, not months.
30 minutes: task, volumes, access, success criteria.
We write the scenario and connect your CRM and telephony via API.
We run the scenario, you listen to recordings and adjust with us.
Next morning agents are on the line. Reporting: daily.
FAQ
Yes, for typical projects: brief and access in the morning, script and API integration with your CRM during the day, test calls in the evening, live next morning. Complex projects (bank verification, CATI) take 3-5 days.
Uzbek, Russian and English: inbound, outbound and chats. For surveys we field regional samples across Uzbekistan.
Every call is recorded, transcribed and scored by AI: script, courtesy, forbidden phrases, refusal reason. A typical call center listens to 2-5% of calls; we review 100%.
Physically in Uzbekistan, compliant with personal data law 547-IV. We sign NDAs and enforce role-based access.
Leave your contacts: we will ask 3 questions about volume and send an exact quote.