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Services / Research

Phone surveys, NPS and CATI research

Field phone research end to end: questionnaire programming, quota-based calling across regions, clean data files (Excel/SPSS) and a charted report. AI checks 100% of interview recordings.

Who it's for

Banks and brands
Research agencies: field subcontracting
Government and international organizations
Media

What's included

  • Questionnaire: yours or built together
  • CATI programming with logic and quotas
  • Quota sample calling: region, gender, age, language
  • Quality control: AI verifies 100% of recordings
  • Data cleaning, dataset (Excel/SPSS) and charted report
  • Recurring NPS/CSI tracking on schedule

KPI and control

Completed interviews on time, response rate, interview quality.

Pricing model

Per completed interview: depends on length and sample complexity.

From practice

Three languages and agents in the regions: we field regional samples ourselves, no subcontractors.

Speed

We launch projects and integrations in 1 day

Built in-house: we connect to your CRM or system via API in a day, not months.

  1. 09:00

    Brief

    30 minutes: task, volumes, access, success criteria.

  2. 12:00

    Script and integration

    We write the scenario and connect your CRM and telephony via API.

  3. 17:00

    Test calls

    We run the scenario, you listen to recordings and adjust with us.

  4. 09:00

    Go live

    Next morning agents are on the line. Reporting: daily.

FAQ

Frequently asked questions

Is the 1-day launch real?

Yes, for typical projects: brief and access in the morning, script and API integration with your CRM during the day, test calls in the evening, live next morning. Complex projects (bank verification, CATI) take 3-5 days.

Which languages do you work in?

Uzbek, Russian and English: inbound, outbound and chats. For surveys we field regional samples across Uzbekistan.

How do you control quality?

Every call is recorded, transcribed and scored by AI: script, courtesy, forbidden phrases, refusal reason. A typical call center listens to 2-5% of calls; we review 100%.

Where are data and recordings stored?

Physically in Uzbekistan, compliant with personal data law 547-IV. We sign NDAs and enforce role-based access.

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